Privacy Policy

Personal Data Processing Terms

The controller of personal data for the online store spotcard.eu (the Online Store) is LAPPES HOLDINGS OÜ, Tähnase tee 2/3, Peetri, Harjumaa, 75312, Estonia, email hello@spotcard.eu.

Liability

By using the spotcard.eu website, you confirm that you understand and accept the terms described below.

The spotcard.eu website is intended for informational purposes. The Online Store does not assume responsibility for information becoming outdated or for its ultimate accuracy.

What personal data is processed

  • name, phone number and email address;
  • delivery address;
  • the cost of goods and services and payment-related data (purchase history);
  • customer support data.

For what purposes personal data is processed

Personal data is used to manage customer orders and deliver goods. Purchase history data (purchase date, goods, quantity, customer data) is used to prepare an overview of purchased goods and services and to analyze customer preferences.

A bank account number is used to refund payments to the customer. Personal data such as email address, phone number and customer name is processed in order to resolve issues related to the provision of goods and services (customer support).

Recipients to whom personal data is disclosed

Personal data is disclosed to the Online Store’s customer support for managing purchases and purchase history and for resolving customer issues.

Personal data is processed for the purpose of performing the contract concluded with the customer. The Controller transmits the personal data necessary for processing payments to authorized processors (e.g., Montonio Finance OÜ), where applicable.

The customer’s name, phone number and email address are disclosed to the transport service provider chosen by the customer. If goods are delivered by courier, the customer’s address is also disclosed in addition to contact details.

If the Online Store’s accounting is handled by a service provider, personal data is disclosed to the service provider for accounting purposes.

Personal data may be disclosed to IT service providers if this is necessary to ensure the functionality of the Online Store or to provide data hosting.

Security and access to data

Personal data collected during orders placed in the spotcard.eu online store is treated as confidential information. An encrypted data communication channel with payment service providers helps ensure the security of the purchaser’s personal data and payment details.

Access to personal data is granted to the Online Store’s employees and contractors who need to view personal data in order to resolve technical issues related to using the Online Store and to provide customer support.

The Online Store implements appropriate physical, organizational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized access and disclosure.

Use of email

The email address is used to send direct marketing communications if the customer has given the relevant consent on the spotcard.eu website. If the customer does not wish to receive direct marketing messages, they should use the corresponding link in the footer of the email or contact customer support.

We may also use collected personal data to notify customers of the best offers via our newsletter. Consent to subscribe to the newsletter may be requested during checkout in the online store. Subscribers can unsubscribe at any time by using the unsubscribe link in the email or by contacting us at hello@spotcard.eu.